Information Technology Services Help Desk
In order to streamline support requests and better serve you, it is best to submit a detailed request via email. Every support request is reviewed and assigned to a staff member for support.
You must use a valid New Haven Public Schools email address to submit a request, if you do not have your account yet call the Help Desk.
How to Request Help Desk Support:
A support ticket subject line should set expectations, and if possible, enable the helpdesk agent to glance at the subject line and immediately know the issue (without being too wordy).
A clear subject line can lead to a quicker resolution–and even help IT solve future tickets featuring similar issues.
Subject Line: Topic of Request – Location
(Example: Old Equipment Removal, Betsy Ross Library)
The more detailed the ticket, the more likely it will be solved quickly and without much heavy lifting on your end.
Body of Email: Be as descriptive as possible in this area.
Device Type: Desktop, Laptop, Mac or Windows etc.
Device issue and the location of device for more efficient assistance.
Photos and screenshots of the screen or error message is helpful.
